1 - Our contact details

• Post: 5 Malvern Close, Shrewsbury, Shropshire, SY2 6RF, GB
• Telephone: +44 7 570 684 780
• Email: eps-ts@outlook.com

2 - What information we collect, use, and why

We collect or use the following information:

• names, professional contact details (email addresses, phone numbers) and job titles,
• companies you work for and their addresses,
• call recordings, records and notes of meetings and decisions.

We collect or use the above information:

• to provide services and goods including delivery,
• for the operation of customer accounts and guarantees, for service updates or marketing purposes.

3 - Lawful bases

Our lawful bases for collecting or using personal information are:

• contract,
• legitimate interest: You expressed interest in our services by contacting us or you work within the thermal spray industry and could be interested in our services.

4 - Where we get personal information from

• You directly. When you communicate with us in any way, you are voluntary giving us information that we collect.
• Publicly available sources (LinkedIn, your company website…).

5 - How we store your personal information

Your information is securely stored on Hubspot, Microsoft OneDrive and Outlook.

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

We continuously review the data we store and, as a minimum we will review every year in January the data we store and remove any data which does not meet anymore our lawful bases.

6 - Who we share information with

• We will not sell or rent your information to third parties.
• We will not share your information with third parties for marketing purposes.

7 - Your data protection rights

Under data protection law, you have rights including:

• Your right of access - You have the right to ask us for copies of your personal data.
• Your right to rectification - You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
• Your right to erasure - You have the right to ask us to erase your personal data in certain circumstances.
• Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal data in certain circumstances.
• Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances.
• Your right to data portability - You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.
• Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.

You don’t need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

8 - How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:

• Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, UK
• Helpline number: +44 303 123 1113
• Website: https://www.ico.org.uk/make-a-complaint

9 - Last updated 

13 May 2024